The Evaluation of Worldwide Digital Reference Services in Libraries

Jia Liu, University of Media, Germany

 - an international, evaluative approach is taken
 - includes unique information - which has never before being gathered and evaluated
 - includes a brief introduction to the basic knowledge and development in the field of digital reference service in the library

This book outlines and evaluates the digital reference services in libraries worldwide. The work is based on an international collaborative project between two groups from German and Chinese institutions, during which digital reference services provided by nearly 200 libraries all over the world were evaluated. The book also examines the reasons for the resulting differences; it also contains more generic proposals and perspectives on digital reference services.

 

Readership: Professionals and practitioners in the field of digital reference service. In the meantime, it could be a very good reference book for the teachers and students in the higher education institutions who have interest in this field.

ISBN 1 84334 309 6
ISBN-13: 978 1 84334 309 7
June 2007
192 pages  234 x 156mm  paperback